These are the options for exchanging your merchandise: Exchange at a Zara store Exchange online Exchange will not be available for ZARA HOME items. You can find a Zara store that has the same type of merchandise as where you will find it and bring your receipt with you. There are no other fees associated with online returns. Even if you shop during the holiday season, this regular return policy is what you will need to know in the case that Zara does not offer a holiday policy or benefits that year. Exchanges and returns Exchanges and returns of store purchases need to be made within 30 days of the purchase date, to any ZARA store in the same country as the original purchase. Zara stores have lots of great fashionable clothes for men and women, but what happens if youre not satisfied with your link to What Is Zara Return Policy after 30 days (Whats Covered + More! Bring the unopened item to the store along with your receipt for a full refund. Zara. We accept returns online if the products are properly packaged. Return the original items purchased within 14 days after requesting a return or exchange. If you want to mail your item back, go to Zara.com then My Account. You never know if youll be able to find what you want, or if the items you do find will fit. 3- The original items should be returned within 14 days of the request for exchange. https://www.zara.com/us/en/help/how-to-return-h37.html. Either bad staff or bad systems. The step-by-step process of both of these methods is given below. Zara does not explicitly state a return policy on their website, but they do say that they offer exchanges within 30 days of purchase. In case you end up receiving something that is already damaged, make sure you call customer service or send them an email as early as possible. So now Im out over $100 dollars and 2 pairs of jeans she CANT wear. All items must have all of their labels and be in excellent condition to qualify for an exchange. You can return an item purchased online at Zara.com or Zara's app by either returning it to a store or by mailing it back. The company announced in May that U.K. customers will now be charged 1.95 pounds, or about. ZARA accepts a variety of payment options, including Apple Pay, major credit cards, and ZARA gift cards. First, find the nearest location of Zara by using . All bodysuits, dresses, sale items, Nova kids, swimwear, underwear, beauty products, cosmetics, party outfits and accessories are also classed as final sale items. ZARA will accept the item if the surrounding packaging has not been opened. Make sure to bring your receipt with you to a Zara Store that is within the same department as where the item will be delivered. Be eligible for sale return items in immediate forbidden to. You can talk to them online using the Chat feature, or you can call 0800 030 4238. 9. Zara return request form can be found on the website. The ZARA in-store return policy allows you to return or exchange items within 30 days. Under Zara's regular return policy, you have 30 days from the date of purchase to exchange or return items. Saving money at Zara is also possible through the purchase of a discounted gift card. $169 $80. Items that have been reduced after the original purchase will not be discounted at Zara. Lets break it all down for you. The short answer: Yes, ZARA has a generous return policy that includes exchanges, online purchases, items on sale, and more. A little goes a long way. READ MORE: These Jeans Prove Why Reformations Denim Selection Deserves Way More Love. Yes, you can return Zara sale items up to 30 days from the date of purchase. Keep in mind that items must be in-season in order to do an exchange or youll be out-of-luck. Customers have a high level of trust in the products they purchase from Zara as a result of the companys quality assurance policy. What is the return policy for Zara? In-store returns are completely free. In the case of online purchases, the 30 days return period starts from the shipping day. Your email address will not be published. In order to return an item, youll have to access your Zara accounteither at the online store or on the Android or iOS appand fill out a Return Request form. (Secrets Youll Never Imagine! It is critical that all of the labels on the items are present and in good condition. According to the Zara return policy, you cannot return the product without a receipt. However, there are some exceptions in a few categories that can make it difficult for the customers to understand the return policy. Zara returns are free, whether you choose to return your online or in-store purchases, the returns will be free. Not sure if Zara ever asked a shopper what type of return policy they would like to see, but their policy on online purchases is crazy. Can I return to Zara after 30 days? Visit the store with your receipt and ask for a refund or an exchange. However, in the case of certain items such as undergarments, cosmetics, and shoes, the original packaging is necessary. (The Truth!). We want fashion to be empowering, enjoyable and accessible for everyone celebrating all bodies, backgrounds and budgets. No matter what return policy Zara is offering, how you return the item is the same. Drop off the item at a shipping location for it to be shipped to Zara. The policy was developed in response to the companys goal of providing high-quality products and keeping its inventory low. 3- The original items should be returned within 14 days of the . When packaging your package, you should include the receipt as proof of purchase and the item in question, as well as the packages address. You dont have to worry about the gift being outside of the return window by the time your loved one opens it. So youll always receive the lowest price available. To return it to a store you can use the same process mentioned above. According to the Zara Return Policy, you have 30 days from the day you received your purchase to return it. In both cases, when you raise a return request, you will be sent a form to fill and attach with the return package. You will have to purchase the item through regular online purchase. All of the refunds related to this order will be processed through bank transfer, so keep in mind that you must enter your bank information during the return request. Alternatively, you can return online purchases to a nearby ZARA store for free too. However, sometimes you purchase something that doesnt meet your expectations or return it because you change your mind. By subscribing you are agreeing to our privacy policy. You can return items purchased from their store or zara.com. Online returns are only eligible for online returns. Do you know what Zaras holiday return policy is? The items much be in perfect condition, which means they much be pristine and unopened. According to Zaras Return Policy, the returned item must be in perfect condition, and still in its original packaging. Explore More: You have 30 days after the item has been shipped to request an exchange, after which you will have 14 days to return the item to Zara. There are many cases where customers have filed returns and they have not been accepted by Zara. Im NOT happy, DO BETTER ZARA! Yes, there are a few you should be aware of. You can also present it via your ZARA QR (only available for returns). Some of their policy is pretty straight-forward and other parts are a TOTAL head scratcher. You can do this through the Returns page on your account. The Pros And Cons Of Spending $375 On A Louis Vuitton Bag, How To Use Your Apple Card In A Louis Vuitton Wallet Without Ruining It. If you havent received your item or if it isnt exactly what you expected, please contact our customer service team at +34 952 422 611 or via our online contact form. Bring the item and the receipt to the store. providing this info. Online orders placed between 16 March and 1 June sit within New Look's return policy, which means that you'll have an extended 90-day return. Refunds take a little bit longer from online items. It is possible for a customer to exchange an item for a new one if they are unable to determine the size or color of the desired item. Unless you purchased an item with an extended return window, Zara does not accept returns after 30 days. It is estimated that ZARA will process a return online in 14 business days. The full amount of what you paid for the product will be refunded to you in the form of the tender with which you originally paid. If you are not satisfied with your purchase, you have 30 days from the date of shipment to exchange it. A return and exchange policy is a set of rules a retailer creates to manage how customers return and exchange unwanted merchandise they've purchased. Most notably, no ZARA home items can be ordered through this method. BUTthey will let you do an even exchange of the item if all you need is a different size or color. While returning the product, make sure that it is in its original package and good condition. It is customary to exchange and return items within 30 days of purchase. You can choose to exchange your purchase or a refund. Learn how your comment data is processed. For purchases that do not fall under a special policy, you will have to follow Zaras regular return policy. Refunds normally take a few business days to hit your account. Few customers are attended at a single time to maintain distance. Here are the steps to return ZARA items online for free: Ensure the return package is properly sealed so the items dont get lost during shipping. Online is not likely to be on a case-by-case basis, the result of which means that you probably wont be able to return a product outside of the 30-day timeframe. Thank you For showing Interest. Please email the order details to [emailprotected] It will take 10 business days to process your return. Use their return policy for any inconvenience caused. You must also return your purchase in its original condition with all its tags intact. I live in the United States and love to shop in retail and online. Heres our comprehensive guide to Zara returns for more information. Indicate the items you want to exchange or return and confirm the request. The 1.95 will be deducted from your refund when it is issued. Of course Im after the 30 day mark from returning and no help on getting any store credit or anything? You can exchange or return an item only in the same country and region it was purchased. ZARA accepts PayPal, Apple Pay, major credit cards, and ZARA gift cards. Luckily Zara accepts returns up to 30 days after purchase, but what about sale items? Yes. The full amount of the original purchase price will be refunded to you in the form of a refund of the tender you paid. Even if you shop at stores with the devices, this return policy only applies when you purchase items using the device. The company which recoded sales of 7725million in the first half of. Rather-Be-Shopping.com. I offer real world experience to readers on how to save and smartly spend money. Not all stores have these devices. The ZARA online return policy lets you return or exchange an item within 30 days from the shipping confirmation date. To exchange or return an item purchased from any of our stores, you must present the paper sales receipt . Then fill out a Return Request Form and send the package back properly sealed so that it wont be lost in transit. Zara has over 2,200 locations in 22 countries and 100 in the United States. If you want to return in-store merchandise, they ask that you return all original packaging and tags (if they exist). According to Zara, they will only issue your refund in the form of the payment in which you purchased the product. Zara Return Policy for Online Items For online purchases, returns will depend on if you did this as a registered user on Zara's site or if you made a purchase as a guest. Well save you the hassle of having to research with our carefully created detailed guide on Zaras return policy that will explain all terms and conditions in a simple way anyway can understand. This return policy applies to all returns, regardless of the season. The Zara return policy allows you to shop freely and not worry about wasting your money. Ordered my daughter two pairs of jeans from ZARA for Christmas this year as reading through reviews it was mentioned by alot of other customers to order a couple different sizes. of returns has soared so high that it led to sales falling in the three . What is the ZARA Return Policy After 30 days? All it takes is one glimpse at the Zara website and Ive probably spent half of my budget for the month. Ask the Reader: Whats been your experience with the return policy at Zara?